Although American Steel Buildings has been in operation since 1986, its assets were purchased by Dean Brown and he incorporated on April 15, 2003. Before the business changed hands it had already earned a reputation as a leading manufactured steel building supplier with a wealth of expertise in the self-storage industry. In the past four years, American Steel Buildings has continued to flourish, winning many awards, including three Excellence in Customer Service awards from the Better Business Bureau.
Joining old friends and fresh ideas for a new start
Dean and his wife, Sue have combined their successful business strategies with son-in-law, Darren's extensive experience in self-storage. The original (leave Newberry's name out) owner continues to work with Brown and family to provide the expertise and service the self-storage industry has come to expect from American Steel Buildings. The combination of their close-knit relationship and strong business skills has proved to be a winning combination.
Putting customers first, at all costs
According to Dean, the key to American Steel Building's success is customer service. They've been known to go out of the way to help their customers, even when the problem encountered is not their fault. Once, after selling a large climate-controlled storage building, they were contacted by the owner about problems he was having with moisture build-up. Even though they suspected a faulty air-conditioning system was to blame, they sent not one, but two crews along with very knowledgeable manufacturer's representatives to investigate and double check the structure. They even contacted the best consultants in the industry and got their opinion on the problem.
Going the extra mile
As suspected, the owner's troubles turned out to be related to his air-conditioning's return air placement and size. Still, American Steel Buildings wanted to help this new owner prevent future problems. After he had this problem corrected, American Steel Buildings came in and modified the building walls, free of charge, to further improve air circulation. It was a costly project, but American Steel was happy to take it on. They ended up with a customer for life and the best kind of advertising there is, word of mouth about their dedication to customer satisfaction.
American Steel Building's bright future
This firm commitment to customer service has served them well and is unlikely to change as American Steel Buildings forges ahead in the self-storage industry. They keep a finger on the pulse of today's self-storage market as well as the trends in land and real-estate development, so they are always ready to meet the needs of the growing industry.
If you have questions about the self-storage industry or quality manufactured steel buildings ask the experts at www.gosteelgo.com/contacts.aspx.
